This article helps to fix an issue in which Windows 10 doesn't install specific drivers for USB audio devices on the first connection.
Using an elaborate timing model, this driver set enables you to effectively control one-way Somfy RTS and DCT (Dry Contact) blinds/motors using one or more of the following control devices.new. Bond Bridge (supported only by the Multi Interface driver) Somfy myLink (16 channels each) Somfy RS485 RTS Transmitter (16 channels each). Electric motors, remote controls and automation for rolling shutters, awnings, patio blinds, indoor blinds, shades and curtains. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Serial Port - Select the Serial Port in use on the XP processor and the Baud Rate used by the Somfy Connect UAI Plus device. The Baud Rate setting should be set according to the Somfy Connect UAI. RTI XP RJ-45 to Somfy UAI RJ-45 Pinout.
Original product version: Windows 10, version 1703
Original KB number: 4021854
Symptom
When you connect a USB audio device to a Windows 10 Version 1703-based computer the first time, the operating system detects the device but loads the standard USB audio 2.0 driver (usbaudio2.sys) instead of the specific device driver.
Cause
This issue occurs because the USB audio 2.0 driver (usbaudio2.sys) isn't classified as a generic driver in Windows 10 Version 1703. Therefore, the system assumes that a compatible, nongeneric driver is installed for the device even though the driver is generic.
This issue also causes Windows 10 Version 1703 to postpone the search for other compatible drivers through Windows Update that typically occurs immediately after you install a new device.
Resolution
To fix this issue, use one of the following methods.
Method 1
To resolve this issue, install update 4022716.
Method 2
If the device-specific driver is distributed through Windows Update, you can manually update the driver by using Device Manager. For more information about how to do this, see update drivers in Windows 10.
Method 3
If the device is not yet connected, first install the device-specific driver, such as by using the appropriate installer. After the device-specific driver is installed, Windows 10 will select that driver instead of the standard USB audio 2.0 driver when you first connect the device.
Note
See the device manufacturer's user guide for specific instructions about how to install the driver.
Method 4
If the driver isn't distributed through Windows Update, you can manually reinstall the driver. To do this, follow these steps:
- Install the device-specific driver (see Method 2).
- Open Device Manager.
- Right-click (or tap and hold) the name of the device, and then select Uninstall.
- Restart the computer.
When it restarts, Windows will try to reinstall the device by using the device-specific driver.
Services & SupportConfiguration Tools & SoftwareAccess useful configuration tools and calculators for SDN motors and controls in addition to animeo® products. Each link leads to a software file which will download and run directly on your computer. Be sure to check back regularly for updates.
Operating system requirements:
Windows Operating 7.0 or higher
Somfy Digital Network™ (SDN)
Somfy Digital Network™ (SDN) Motor Configuration Software 5.1
This tool should be used to discover and configure all current versions of SDN motors using the latest motor communication protocol. This software will only be used for Somfy Digital Network Stand-alone systems.
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This tool should be used configure all current versions of SDN DecoFlex™ Digital Keypads using the latest motor and keypad communication protocol. This software will only be used for Somfy Digital Network Stand-alone systems.
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This tool will assist integrators in identifying the correct format required and converting between the readable and inverted address formats within the Somfy Digital Network™(SDN).
Download softwareSDN PoE Gateway Configuration Software
Configure the Somfy SDN PoE Gateway allowing integration with Power over Ethernet(PoE) Networks. This software should be used on all SDN PoE Gateways to setup communication of motors and keypads with PoE systems.
Programming GuideDownload Software
RS485 Motor Limit Setting & Address Reader Tool
Version: 5102155A10
An intuitive tool for installers to set and adjust motor end limits, roll directions and speed before or during installation on site.
(Part Number: 9017142)
SDN Configuration Tool
Version: 1.0.1560
The all-inclusive tool for RS485 systems. The SDN Configuration Tool is a single tool that controls a full façade or building via easy access on site. This intuitive tool makes commissioning much easier, from configuration to diagnostics.
Requires: USB to RS485 Converter (Part Number: 9015260)
animeo® IP
animeo® IP Visual Configuration
animeo® IP unified commissioning and management software. Version #1.0.2.179
Download softwareanimeo® IP Firmware
Firmware for animeo® IP Building Controller and Sub-Building Controller. Version #1.0.1.654
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Somfy Connect™ Field Server Toolbox
Discover and perform network configuration with the Somfy Connect™ BMS Interface.
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Discover what a Somfy Connect BMS is broadcasting on a BACnet/IP network.
Download softwareSomfy Connect™ BMS Interface Firmware
Firmware for Somfy Connect™ BMS Interface products to maintain the latest firmware version.
Build Revision: 4.43.5 - 2 - gfe309314bc
Build Date: 2019-10-04 12:21:19 -0700
Bios Version: 2.6.3
Somfy Connect™ 1.6
Configure the Somfy Connect LTI to RTS or SDN Motors allowing integration with Lutron® Lighting Systems. This software should be used on Somfy Connect™ LTI units with version 6-9 on the product label.
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Generate command strings for speaking to SDN systems via a third party automation system.
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Control Somfy radio or digital motors from Control4. RTS motors programmed into one or several Somfy myLinks(up to 16 channels each) or Somfy SDN RS485 motors connected to Somfy PoE Gateways or UAI Plus. Included are interface drivers(for myLink, UAI Plus and PoE Gateway) and one driver for motors and/or motor groups.
Download DriversDigital Electricity™ (DE)
Legacy Software
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Configure the Somfy Connect LTI to RTS or SDN Motors allowing integration with Lutron® Lighting Systems. This software should be used on Somfy Connect™ LTI units with 'V5' on the product label.
Download softwareSomfy Connect™ 1.4
Configure the Somfy Connect LTI to RTS or SDN Motors allowing integration with Lutron® Lighting Systems. This software should be used on Somfy Connect&trade LTI units with 'V4' on the product label.
Download softwareMotor Configuration Software 3.5.6
This tool is used to configure legacy intelligent motors for Stand-alone SDN systems.
Download softwareSomfy Switch 4.2
This tool is used to configure legacy intelligent keypads for Stand-alone SDN systems.
Download softwareSDN PoE Gateway Configuration Software
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